Privacy Policy
How we handle your data
Terms of Service
Service agreement
Data Sovereignty
Where your data lives
1. General information
This privacy policy informs you about the processing of personal data in connection with our websites, online presences, and services.
2. Who is responsible for processing the data?
NEYD Company ID: 447002573 Taunusanlage 9 60329 Frankfurt am Main Germany
You can find more information about our company on our Legal Notice page.
3. Data Protection Officer
You can reach our data protection officer using one of these methods:
Email: [email protected]
Post:
NEYD
Data Protection
Taunusanlage 9
60329 Frankfurt am Main
Germany
4. How do we process your personal data?
Note: Unless otherwise specified, your data will remain within the EU and will not be passed on to third parties.
4.1 Customer Account
When you create an account, we collect your name, email address, company name, and billing information to provide our services.
4.2 Service Usage
We collect API access logs, authentication events, and performance metrics necessary for service operation and security.
4.3 Support
Support tickets and communications are stored to provide assistance and improve our services.
4.4 Website
We collect IP addresses, browser type, and device information when you visit our website. We use essential cookies only.
4.5 Payments
Payment information is processed by our payment provider. We store transaction records for billing and tax purposes.
5. What rights do I have regarding my data?
The GDPR grants you the following rights regarding your data:
Right of access:
You can request information at any time about whether and which personal data we process about you.
Right to rectification:
If the data we have stored about you is incorrect or incomplete, you can request its correction or completion.
Right to erasure ("right to be forgotten"):
You can request the deletion of your data if it is no longer required for its original purpose. However, please note that immediate deletion may not be possible in some cases due to legal or contractual retention obligations.
Right to restriction of processing:
If you dispute the accuracy of your data or believe that the processing is unlawful, you can request that we restrict the processing of your data.
Right to data portability:
You have the right to receive your data in a structured, commonly used, and machine-readable format. You can also request that we transfer the data directly to a third party, if technically feasible.
Right to object:
You can object to the processing of your personal data unless there are compelling legitimate reasons for the processing.
Right not to be subject to automated decision-making:
We do not make any automated decisions regarding your person.
If you would like to make use of any of these rights, please contact our data protection officer directly.
6. Making complaints to the data protection authority
If you believe that we are violating any data protection laws by processing personal data, you have the right to make a complaint to the data supervisory authority. However, we encourage you to first contact our data protection officer. We always strive to resolve any possible disagreements as quickly and smoothly as possible.
7. Voluntary nature of data provision
There is no statutory obligation for you to provide your data to NEYD. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.
8. General note
We reserve the right to update this privacy policy from time to time. If you visit this page again, the updated privacy policy will apply.
Privacy Questions?
Our privacy team is available to address any questions about data handling, GDPR rights, or compliance requirements.